{"pageProps":{"data":{"faqCategories":{"data":[{"attributes":{"pinned":null,"title":"Digital Banking","faqs":{"data":[{"attributes":{"question":"How do I register for Mobile banking?","answer":"Register for Mobile Banking by submitting the application form at any Centenary Bank branch. Get your PIN upon registration."}},{"attributes":{"question":"Is mobile banking Free?","answer":"Mobile banking is not free. There is a monthly charge of MWK450 for the service."}},{"attributes":{"question":"What happens if I forget password or any of my log in details?","answer":"Email us at info@centenarybank.co.mw or, call us on our helpline +265999111632 or +265999222632 if you forget any of your flex online or mobile banking details. \n"}},{"attributes":{"question":"How do I apply for a Centenary Bank ATM Card?","answer":"Applying for a Centenary Bank ATM card is easy and straightforward. Here are the steps you can follow:\n\n1. Visit any of our branches: You can visit any of our branches to apply for an ATM card. Our friendly staff will be happy to assist you with the application process.\n\n2. Fill and submit an ATM Card application form: Once you are at the branch, you will be required to fill out an application form for the ATM card. The application form will require you to provide personal details such as your full name, address, and account number.\n\n3. Pay the application fee: Please note that there is an application fee of MK 6000 that will be deducted from your account. You will need to ensure that you have enough funds in your account to cover the fee.\n\n4. Wait for your ATM card to be processed: After submitting your application form and paying the fee, your ATM card will be processed, and you will be notified when it is ready for collection.\n\nWith these simple steps, you can apply for a Centenary Bank ATM card and enjoy the convenience of accessing your funds anytime, anywhere."}},{"attributes":{"question":"I have lost my ATM card, what do I do?","answer":"If you lose your Centenary Bank ATM card, act quickly by reporting it as lost or stolen. Email us at info@centenarybank.co.mw or call us at +265999111632 or +265999222632. If necessary, we will process a new card for you for a fee of MK 6000."}},{"attributes":{"question":"I have forgotten my ATM card pin number, what can I do?","answer":"For security purpose, please visit any of our branches and present us your ATM card and personal identification and we will help you in new pin re-issue.\n"}},{"attributes":{"question":"What transactions are available on Agency Banking?","answer":"Cash Withdrawals: Withdraw cash from your account.\nCash Deposits: Deposit cash into your account.\nBill Payments: Pay your utility bills, such as electricity, water and TV.\nBalance Enquiries: Check your account balance.\nBuy Airtime: Recharge your mobile phone with airtime."}}]}}},{"attributes":{"pinned":null,"title":"Bank Loans","faqs":{"data":[{"attributes":{"question":"What loans do you have under SME & Business Banking?","answer":"SME & Corporate Business Loans: We take a big role in supporting SME & Corporate institutions according to their needs. Loans are offered across different sectors which support the country’s economy.\n\nOverdraft Facility: Our overdraft loan product supports our SME & Corporate business clients to bridge the financial gap arising from mismatch of receipts or payments.\n\nVehicle & Asset Based Finance: Our VAF facilities supports our SME & Corporate clients to acquire trucks, buses, commercial vehicles, pool cars or other assets such as agricultural machinery, construction yellow metals, manufacturing equipment, etc., intended for operational use while growing your business.\n\nGuarantees & Letters of Credit: We help SME & Corporate Businesses Safeguard their business from trade risks with financing solutions & trade instruments that meet your unique import/export needs with our guarantees & letters of credit. We offer Bid Bonds, Performance Bonds & Advance Performance Bonds.\n\nTrade Finance: We support SME & Corporate Businesses to meet their local and international orders with our trade finance options. Our trade finance caters for suppliers, regular traders who need recurring cash flows on a regular basis to aid their trading needs as well as exporters who need capital to buy commodities for export.\n\nWarehouse Receipt Financing: This is a loan facility that is offered to SME & Corporate clients who sell crops through AHL Commodity Exchange (AHCX).\n"}},{"attributes":{"question":"Will any obligations that I have with the Bank in terms of loan or fixed deposit contract agreements change?","answer":"Please note that any contractual obligation that you have with the Bank will not change."}}]}}},{"attributes":{"pinned":true,"title":"General Enquiries","faqs":{"data":[{"attributes":{"question":"Who are Centenary Rural Development Group and the Archdiocese of Lilongwe?","answer":"Centenary Rural Development Group (the Group), is a limited liability company and a group holding company of Centenary Bank Uganda, the second largest commercial bank in Uganda. The Group is also the parent company for two other subsidiaries – Centenary Foundation and Centenary Technology Services Limited. The Centenary Brand will be celebrating 40 years of commercial operations in 2023. The Group’s flagship subsidiary, Centenary Bank Uganda, is the largest bank in Uganda, serving a quarter of Uganda’s banking population with 2.6 million customers, 80 branches, 6,800 agents, 204 ATMs, online digital platforms and 3,000 employees. Centenary Bank also supports 46,000 Village Savings and Lending Associations and 12,000 SACCOs. \nThe Group had total assets of USD1.4 billion (MWK1.1Tn) as at December 2021; with 47% (USD647 million; MWK528 billion) in loans and advances and 28% (USD385 million; MWK314 billion) in government securities, representing a combined 75% of the total assets. Centenary Technology Services Limited (Cente-Tech) is the Group technology company, with a combined professional ICT experience of over 90 years. As the group technology company, Centenary Technology Services provides technology leadership to the group subsidiaries to enable them to grow and provide meaningful services to the rural poor. Another company owned by Centenary Group is Centenary Foundation. \nThe Foundation works with social investors and partners who share a common social development purpose with Centenary Group and focuses on implementing programmes that improve the social welfare of its beneficiaries. The Foundation’s focus areas are: Education, Environment, Financial Literacy, Health and the Social Mission of the Catholic Church. The Catholic Archdiocese of Lilongwe is a Roman Catholic diocese located in Lilongwe. It covers seven districts of Malawi’s Central Region. It has seven ecclesiastical deaneries, 46 parishes and 620 outstations. Currently, the Archdiocese of Lilongwe is under the leadership of Archbishop George Desmond Tambala. The Archdiocese owns several institutions in Malawi, including education institutions, hospitals and companies, in addition to owning several commercial properties within Lilongwe and surrounding districts. It has total assets of over MK30 billion. The Archdiocese also runs several community and social justice projects for the benefit of Malawi’s most marginalized people."}},{"attributes":{"question":"How are we going to benefit from this change?","answer":"The unique combination of the Bank’s new shareholders will enable the Bank to deliver on its financial inclusion agenda and reach out to all of the unbanked people across the country to change their lives, thereby contributing to the achievement of the Malawi 2063 Development Agenda"}},{"attributes":{"question":"Will the products that the Bank offers change?","answer":"The existing products will remain the same.  Additional products will be launched and customers will be advised in due course"}},{"attributes":{"question":"Where are the branches of centenary bank in Malawi?","answer":"Centenary Bank Limited operates 14 branches (Gateway Mall, Old Town Branch Game Complex, Mangochi, Zomba, Blanyre, City Center, Mzuzu, Kasungu, Madisi, Mponela, 3 micro-finance outlets (Karonga, Salima, Limbe), and over 150 agency banking outlets across Malawi. We also have three Foreign Exchange Bureaus located in Lilongwe and Limbe. Our branches are strategically located to ensure that our services are accessible to as many people as possible. "}},{"attributes":{"question":"How can I become a banki Pakwathu agent for Centenary Bank Limited?","answer":"1. One needs to be operating on a main street, a market place or any busy place.  \n\n2. One should be operating for at least 8hrs a day and should be able to assist 30-50 people per day.  \n\n3. One should have an existing business with at least more than one year in business. \n\n4. The minimum capital requirement should be MWK1,000,000 for urban and MWK500,000 for rural areas.  \n\n5. One should be able to read and write, with at least a completion of MSCE.  \n\n6. One should be 25-35 years of age and not more than 55 years of age. \n\n7. One should have a good place, owned or rented building and should be well known by the community.\n"}},{"attributes":{"question":"What loans do you offer under Personal Banking?","answer":"Personal Overdraft Facility: This loan product is specifically designed for non-business current account holders to help them manage unexpected financial needs. With a personal overdraft facility, you can bridge the gap between your expenses and available funds. This loan product is ideal for individuals who need short-term financing without the need for collateral or a guarantor.\n\nPayroll Loan: If you work in the private sector or for an NGO, this loan product can help you cover any urgent financial needs that arise. With a payroll loan, you can borrow funds for up to 12 months and repay the loan through monthly installments. This loan product is perfect for those who need a flexible and convenient way to borrow money.\n\n\nCivil Servants Loan: This loan product is exclusively available to civil servants working in various government departments. It is designed to cater to the diverse financial needs of civil servants, including emergency expenses, education fees, medical bills, and home renovations. With a civil servants loan, you can borrow funds at competitive interest rates and flexible repayment terms. This loan product is ideal for civil servants who need a reliable source of financing to meet their financial obligations.\n"}}]}}},{"attributes":{"pinned":false,"title":"Bank Accounts","faqs":{"data":[{"attributes":{"question":"What types of accounts are available under Personal Banking?","answer":"we offer a range of account options to suit your personal and business banking needs. Some of the accounts we offer include:\n\nPersonal Savings Account: You can open a personal savings account with just MWK1,000 and start saving your money. This account can help you build your savings and earn interest on your balance.\n\nPersonal Current Account: You can open and transact with a personal current account with just MWK20,000. This account is designed for your day-to-day banking needs, allowing you to manage your finances with features such as online banking, cheque books, and debit cards.\n\nLinga Savings Account: You can open a Linga savings account with just K2,000, which comes with a free funeral benefit cover. This account provides added value and peace of mind, allowing you to save for the future while protecting your loved ones.\n\nWith these account options, Personal Banking aims to provide flexible and accessible banking solutions to meet your personal and business needs."}},{"attributes":{"question":"What are the requirements for one to open an account with Centenary Bank Limited?","answer":"To open an account with Centenary Bank Limited, Malawians need to provide their National Identity Card and proof of residence, such as a utility bill from ESCOM or Water board. If a utility bill is not available, a letter from a residential chief or district commissioner can be submitted while foreign citizens are required to present their passports."}},{"attributes":{"question":"What types of accounts are available under SME & Business Banking?","answer":"We offer a range of account options to meet the diverse needs of our clients. Some of the accounts we offer include:\n\nSME Current Account: Our current account is designed to simplify your day-to-day banking needs, providing a convenient way to manage your finances with features such as online banking, cheque books, and debit cards.\n\nSME Savings Account: Our savings account is an ideal option for businesses looking to save and transact with ease. It comes with a free funeral cover and a free subscription to mobile banking, providing added value to our clients.\n\nSME Foreign Currency Denomination Account: This account enables you to broaden your investment options by holding funds in a foreign currency. This can help you hedge against currency fluctuations and take advantage of investment opportunities in foreign markets."}},{"attributes":{"question":"Is my Account Number going to change with this new acquisition?","answer":"No, your account number will remain the same."}}]}}},{"attributes":{"pinned":null,"title":"Transactions","faqs":{"data":[{"attributes":{"question":"Are my ATM Card and Cheque Book going to change?","answer":"Cheque Books - You can still use your existing chequebook until the Bank advises that you can collect a new Centenary Bank branded chequebook. \n\n ATM Cards - You can still use your ATM card until it expires. If your card has not yet expired but you wish to obtain a new ATM card with the Centenary branding, you are welcome to apply for one once the Bank has announced that they are available. However, please note that standard fees for card replacement will apply."}},{"attributes":{"question":"When are the ATM Card and Cheque Books expected to change?","answer":"Please note that the Bank will announce the dates for the expected changes to the ATM cards and Chequebooks.\n"}},{"attributes":{"question":"Can I still issue Cheques from my old MyBucks Cheque Book and will they be accepted?","answer":"Yes, please note that MyBucks cheques will still be accepted until the Bank announces the discontinuation of their use and requests customers to come and collect new Centenary branded chequebooks"}},{"attributes":{"question":"Have Wire Transfer instructions for incoming and outgoing funds transfers changed?","answer":"Yes, please note that funds transfer details are going to change and this will be communicated by the bank once changed."}},{"attributes":{"question":"When will the transfer instructions  change?","answer":"Please note that the transfer instructions are expected to change. A public announcement will be made accordingly."}},{"attributes":{"question":"What other transactions can I do on mobile banking?","answer":"Balance Enquiry: Check your account balance anytime and anywhere.\n\nMini-Statement: View a summary of your recent transactions on your mobile phone.\n\nIntrabank and Interbank Transfers: Transfer funds between your accounts or to other bank accounts securely and easily.\n\nBill Payments: Pay your utility bills, such as electricity, water, and gas bills, or other bills such as internet, cable TV, and insurance premiums.\n\nBank to TNM Mpamba and Airtel Money Wallets: Transfer money directly to mobile wallets from your bank account.\n\nBuy Airtime: Recharge your mobile phone with airtime from your bank account.\n\nFees Payment for Schools, Hospitals, and Churches: Pay school fees, medical bills, or make donations to your church via mobile USSD *632# mobile banking code."}},{"attributes":{"question":"What is the settlement period for interbank 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